Your school depends on solid and dependable support throughout the school year. Computer Resources is dedicated to ensuring you have easy and effective access to the resources you need to get your job done and keep your school running smoothly.
To make sure we continue to provide you with excellent support, we balance several factors including direct customer feedback, industry trends and best practices, actual customer behavior, and technical capacity.
This year, we are introducing tiers of service that package our support offerings in a way that both helps to control costs for our customers, while creating options for higher value services at significant savings.
Those tiers include the following benefits and upgrades:
CR Support Tier Comparison
|Online Knowledge Base||✔||✔||✔||✔|
|Full-length Recorded Webinars||✔||✔||✔|
|Learning Portal (when available)||basics||✔||✔||✔|
|Professional Development Services|
|Timely Topics LiveWebinars||✔||✔|
|Just-In-Time Training||3 Hours||6 Hours||6 Hours||12 Hours|
|Unlimited Application Support|
|Live Chat Support||✔||✔||✔||✔|
|Business Hours Support||✔||✔||✔||✔|
|After Hours Urgent Support||✔||✔||✔|
|Guaranteed Response Time||8 Hours||4 Hours||4 Hours||1 Hour|
|System and Data Services|
|Assisted School Year Rollover||✔|
|Database Roll Back||1 Per Year||1 Per Year||2 Per Year|
|Targeted Data Restoration||1 Per Year|
Your next steps:
- Review the comparison chart for the improvements and changes in standard support and consider the support tier that best fits your schools’ needs.
- If you have questions, please contact us to review your options and the details of each tier.
- If you would like to take advantage of the savings and service that Professional or Premium offer, contact us at 888.665.4046