Your Top 10 Support Answers for July

To save you time as you get ready for PIMS, PVAAS, GPAs and honor roll, averaging, skills report cards and EWS, here are the answers to the Top 10 support requests we receive each July.​​​​​​

#1 Systems Administration: Setting up a Remote Desktop Connection
Did a user’s workstation get re-imaged over the summer and they have lost their icon for MMS?
Add the icon back to their desktop by clicking here

#2 Everything Scheduling
Ready to start scheduling?
To view all of our knowledge base articles on scheduling click here.
To view all of our knowledge base articles on using the ASB click here.
Withdrawing Students from Course? Click here.

#3 Configuring MMS in preparation for taking attendance
Are teachers unable to take attendance? Prepping the system for daily attendance?
Step 1 Set up the Calendar session days here
Step 2 Configure the portals for attendance here

#4 Student Schedule changes best practices
Student course change requests in high volume? Do new guidance counselors need PD on the process to change a student’s schedule?
Best practices for replacing student’s courses can be found here

#5 Using Clever to provision un-managed systems
Want to take an un-managed software system and make it automated and managed? Looking to synchronize student user names and passwords across multiple systems? Provisioning a software system with initial MMS data?
Sign up Clever, and integrate with 100+ software systems (learning management systems, gradebooks and assessment tools) by clicking here
Want to see if a new application your district purchased is supported? Click here

#6 Managing teacher account change requests
Need to add new teachers to the system? Need to change teacher passwords?
Click here
#7 Systems Administration: RDP Account Unlocks and Password Resets
Are user accounts locked? Do users need their passwords changed? We have some resources available that can help.
To unlock RDP accounts and change RDP account passwords from MMS Generations click here

#8 School Year Maintenance and Roll Over
Looking to start building the new school year early? Getting ready to start on next year’s schedules?
For Administrative Checklist for the New School Year, click here.
For a short video on setting up the new school year to schedule, click here.

#9 Parent portal account creation and password management
Parents have questions about creating accounts? Parents requesting password changes, or are locked out of their accounts?
For creating parent accounts click here
For info on how to reset a parent login click here

#10 PIMS and PVAAS
Getting ready to export PIMS data? Need help with PVAAS reporting?
To find out how to export PIMS data to your work station, click here
For answers to frequently asked PIMS questions click here
PVAAS Part 1 Preparing your PVAAS Data.
PVAAS Part 2 Create Update Teacher Assignments.
PVAAS Part 3 Create Update Teacher Student Responsibility.
PVAAS Part 4 Staff Student Subtest.

For more short videos on the above, try out our new video gallery.

Still need to contact support? Try our new support form to submit a request.