Your Top 10 Support Answers for April

To save you time as you get ready for student photos, GPAs, honor roll, online course registrations, skills report cards, and school year roll over, here are the answers to the Top 10 support requests we receive each April.

#1 EWS Topics
Configuring EWS for the new school year or setting up the EWS for the first time? Ready to roll EWS to the new school year?
For configuration of the EWS agent click here.
For rollover steps, click here.

#2 Everything Scheduling
Ready to start scheduling?
View all our Knowledge Base articles on scheduling.
View all of our Knowledge Base articles on using the ASB.
Withdraw Students from a Course.

#3 Extending Attendance Dates
Are teachers unable to take attendance?
Check the Calendar session days here.
Check marking period dates in the portal here.

#4 Calculating GPA and Class Rank
Ready to start on this year’s transcripts? Class Rank missing from transcripts? Need to compute Class Rank for list building?
For Term GPA, go here.
For Career GPA, go here.
For Current Year GPA, go here.
Compute or Add Class Rank to transcripts by clicking here.
Clear Class Rank Field by clicking here.

#5 Calculating Term and Semester Averages
Time to Calculate Final, Quarter, or Semester one averages?
Calculate Term and Semester Averages in MMS Generations.

#6 Systems Administration: RDP Account Unlocks and Password Resets
Are user accounts locked? Do users need their passwords changed? We have some resources available that can help.
Unlock RDP accounts and change RDP account passwords from MMS Generations.

#7 Configure Online Course Registration
Ready to start course registration for 17-18?
Configure online course registration.

#8 Everything Skills Report Card
Skills Grades missing or blank from the Skills Report Card? Need to transfer attendance totals for a student to the student report card? Unable to print skills report cards for new students?
Display the missing grades.
Transfer attendance totals to the report card.
Assign a skills report card to students enrolled after the start of school.

#9 Parents: Parent Portal account creation and password management
Do parents have questions about creating accounts? Are parents requesting password changes, or are they locked out of their accounts?
Create a Parent Portal account.
Re-set a parent login.

#10 School Year Maintenance and Roll Over
Looking to start building the new school year early? Getting ready to start on next year’s schedules?
For Administrative Checklist for the New School Year, click here.
For a short video on setting up the new school year to schedule, click here.

For more short videos on the above, try out our new video gallery.

Still need to contact support? Try our new support form to submit a request.