Top 10 January Support Answers

Save time as you get ready for report cards, snow days, mail merge, and school year roll over.

Here are the answers to the Top 10 support requests we receive each January.

#1 Swapping Teachers Assigned to Courses
Are long-term or short-term subs filling in? Do you need to switch the primary teacher for a course?
To switch the teacher assigned to a course, click here.

#2 Snow Days
Have you recently had a snow day? Do you need to delay automated phone calls from One Call Now? Need to make bus delay calls? Does your calendar need to be adjusted for a snow day?
Zero out calendar session days, click here.
(step 3 for the MMS Generations Calendar Editor) or (Step 2c for the Staff Portal Calendar Editor).
Extend marking period dates in the portal, click here.
To update Student Contact Info Manually in One Call Now click (Step 8) here.
Want to create new call lists in One Call Now? Click here.

#3 Transfer Attendance Totals to Skills Report Card
Need to transfer attendance totals for a student to the student report card?
To transfer attendance totals to the report card click here.

#4 Calculating GPA & Class Rank
Ready to start on this year’s transcripts? Class Rank missing from transcripts? Need to compute Class Rank for list building?
For Term GPA, click here.
For Career GPA, click here.
For Current Year GPA, click here.
Compute or Add Class Rank to transcripts by clicking here.
Clear Class Rank Field by clicking here.

#5 Calculating Term & Semester Averages
Time to Calculate Final, Quarter, or Semester one averages?
To Calculate Term and Semester Averages in MMS Generations, click here.

#6 Report Card Grades Missing
Skills Grades missing or blank from the Skills Report Card?
To display the missing grades, click here.

#7 Importing Student Pictures
Plan to import student pictures?
For MMS Online, click here.
For Self-Hosted, click here.

#8 School Year Maintenance & Roll Over
Looking to start building the new school year early? Getting ready to start on next year’s schedules?
For Administrative Checklist for the New School Year, click here.
For a short video on setting up the new school year to schedule, click here.

#9 RDP Account Access
Are user accounts locked? Do users need their passwords changed? We have some resources available that can help.
For Windows, click here.
For Mac, click here.

#10 Using Biographical Mail Merge
Do you need to send out a mass notification to parents populated with Biographical data?
To send it via the portals, click here.

For more short videos on the above, try out our new video gallery.

Still need to contact support? Try our support form to submit a request.