Submit a Support Ticket- copy

Support Type:

TechnicalQuestion/How ToOther

Application:

GenerationsStaff PortalTeacher PortalAdmin PortalParent PortalStudent PortalVISIONVDLOther

Do you have a screen shot? Attach it here!

Having Trouble Accessing MMS?

You must use the New MMS Generations URL: https://generations.studentinformation.systems

We can walk you through it, or you can quickly get access by following these steps:

Video tutorials:
Account Resolution
Managing Individual Users
Managing Mass Role Assignment

 What this form is:

You may notice we’ve added some questions to help us get you better answers faster! When you complete this form, it gets sent directly into our support queue so all of our support techs have a chance to respond. The more detail we get, the better we can get your answer.

Support Type:

Is your question about how to use the software, or is there a technical issue like an error message or something not calculating the way you expect?

Application and Application Area

What part of MMS are you working in?  These simple answers save a lot of time, and help us get you answers faster.

Additional Details

The more details you can share the better!  Have a screenshot? We would love to see it.