Submit a Support Ticket

Support Type:

TechnicalQuestion/How ToOther

Application:

GenerationsStaff PortalTeacher PortalAdmin PortalParent PortalStudent PortalVISIONVDLOther

Do you have a screen shot? Attach it here!

Having Trouble Accessing MMS?

Use the New MMS Generations URL: https://generations.studentinformation.systems

  • You will need the new passwords provided via our FTP site to log into the new URL.
  • The minimum version of Remote Desktop connection required is 6.29 or later. (The MS Remote Desktop version update is an optional windows update that you can perform through windows update.)

Helpful Knowledge Base Articles on Systems Access
Accessing MMS Online’s New RDWeb
Checking your Remote Desktop Connection Version
Downloading Microsoft Remote Desktop for Mac

Video tutorials:
Account Resolution
Managing Individual Users
Managing Mass Role Assignment

 

What this form is:

You may notice we’ve added some questions to help us get you better answers faster! When you complete this form, it gets sent directly into our support queue so all of our support techs have a chance to respond. The more detail we get, the better we can get your answer.

Support Type:

Is your question about how to use the software, or is there a technical issue like an error message or something not calculating the way you expect?

Application and Application Area

What part of MMS are you working in?  These simple answers save a lot of time, and help us get you answers faster.

Additional Details

The more details you can share the better!  Have a screenshot? We would love to see it.