|
|
 Support Plans |
| |
| MMS is backed by the best support team in the industry. We offer a variety of Product Support Plans designed to meet each schools' budget and service requirements. All of our direct support plans offer Remote, On-Line Support via the Internet (no additional setup and no additional software is necessary). Remote support makes troubleshooting easier and solutions more immediate. |
|
|
“The quick response and helpful support I receive is unparalled. Whether I email with a question or call with an urgent matter, everyone is always knowledgeable, polite and understanding. ”
Karen Bergstrom,
Berlin High School |
|
| I. Product Support |
| |
Our Product Support plan includes everything you need to be successful on an ongoing basis with your software, including:
-
Access to our Internet Support Option *. This service is through a Web Browser and supports chat functions, Remote Desktop Control, URL Pushing and File Sharing. It does not require the purchase of a Remote Access Software Package or manipulation of firewalls.
-
Unlimited, Toll-Free Telephone support, Monday through Friday, 8am to 5pm EST.
-
Access to MMS updates and enhancements.
-
Submit support questions by Fax or Email.
-
Data Repair Services.
-
Access to Clients-only web site with QuickTasks and FAQ's.
- We keep you up-to-date with the latest MMS software changes, enhancements, additions -- Conference and Workshop schedules and other news of interest.
|
|
|
| II. District Support |
| |
If multiple schools in your district use MMS you may purchase a discounted MMS District Software Support Plan.
Your district may choose to have a mix of Direct and Indirect Support Sites, as described below:
-
Direct Support
Direct Support Sites contact and work directly with MMS Support Representatives to resolve any MMS operational and procedural issues.
- Indirect Support
Indirect Support Sites work with and through contacts at a Direct Support Site. Contacts from the Direct Support Site will place any Support calls to Computer Resources.
|
|
* Our remote support provider, eCare, supports Windows Vista, XP, Me, 9X, Windows 2003 and 2000 Server, Windows NT4.0 and Mac OS X and OS 9.2. eCare also supports Internet Explorer 5.0 or higher. Java, JavaScript, and Active X must be enabled and IE's Internet security setting should be no higher than Medium. |
|
|
Email this page to a friend! 
