MMS Support Tiers

Call OperatorYour school depends on solid and dependable support throughout the school year. Computer Resources is dedicated to ensuring you have easy and effective access to the resources you need to get your job done and keep your school running smoothly.

To make sure we continue to provide you with excellent support, we balance several factors including direct customer feedback, industry trends and best practices, actual customer behavior, and technical capacity.

This year, we are introducing tiers of service that package our support offerings in a way that both helps to control costs for our customers, while creating options for higher value services at significant savings.

Those tiers include the following benefits and upgrades:

 

Standard

  1. All schools are upgraded to Direct Support
  2. Access to full-length Webinar Recordings
  3. Bundled 3 hours of Just-in-Time Training
  4. Access to Live Chat

 

  

Professional

  1. All schools are upgraded to Direct Support
  2. Bundled 6 hours of Just-in-Time Training
  3. Access to Live Chat
  4. Full Webinar Subscription
  5. 4 hour response time
  6. Assisted upgrades
  7. Assisted database rollback

 
Premium

  1. All schools are upgraded to Direct Support
  2. Full Webinar Subscription
  3. Bundled 12 hours of Just-in-Time Training
  4. Access to Live Chat
  5. 1 hour response time
  6. Assisted upgrades
  7. Assisted database rollback
  8. Assisted school year rollover
  9. Assisted data restoration

 

  

MMS Online

  1. All schools are upgraded to Direct Support
  2. Bundled 6 hours of Just-in-Time Training
  3. Access to Live Chat
  4. 4 hour response time
  5. Assisted upgrades
  6. Assisted database rollback
  7. Computer Resources Private Cloud hosting and maintenance
  8. Inclusion of all MMS Modules
  9. Web-based reporting and dashboards
  10. CR Family Mobile App

 

 

CR Support Tier Comparison

 

Standard Professional MMS Online Premium
Online Resources
Online Knowledge Base ✔ ✔ ✔ ✔
Tech Bytes ✔ ✔ ✔
Full-length Recorded Webinars ✔ ✔ ✔
Learning Portal (when available) basics ✔ ✔ ✔
Professional Development Services
Timely Topics LiveWebinars ✔ ✔
Just-In-Time Training 3 Hours 6 Hours 6 Hours 12 Hours
Unlimited Application Support
eMail Support ✔ ✔ ✔ ✔
Live Chat Support ✔ ✔ ✔ ✔
Phone Support Email-1st ✔ ✔ ✔
Business Hours Support ✔ ✔ ✔ ✔
After Hours Urgent Support ✔ ✔ ✔
Guaranteed Response Time 8 Hours 4 Hours 4 Hours 1 Hour
System and Data Services
Assisted School Year Rollover ✔
Assisted Upgrades ✔ ✔ ✔
Database Roll Back 1 Per Year 1 Per Year 2 Per Year
Targeted Data Restoration 1 Per Year

 

Your next steps:

  • Review the comparison chart for the improvements and changes in standard support and consider the support tier that best fits your schools’ needs.
  • If you have questions, please contact us to review your options and the details of each tier.
  • If you would like to take advantage of the savings and service that Professional or Premium offer, contact us at 888.665.4046